sadie999
08-31-2005, 10:42 AM
I have two files on my computer infected with Bugbearb and I was wondering if anyone can help me remove them. I've tried a few things and I'll outline the chronology of what I've done below:
1. On 8/17, I downloaded from the Symantec site the 2005 version of their Norton virus protection.
-I updated the virus definitions (and everything else).
-I ran a full system scan and it found nothing wrong.
2. On 8/18, Norton updated the virus definitions again.
3. I noticed that Norton was updating every day and didn't think much of it, figuring that new viruses appear every day.
4. On 8/29, just on a whim, I opened Norton to check my status screen and it showed 8/18 as the last time the virus definitions were updated. I ran a live update (a couple of times) and was unable to update the virus definitions. Everything else updated fine.
5. I called my ISP and they recommended Panda and AVG Free.
6. I downloaded AVG Free, but before installing it, I tried to do a system scan at Panda. It "stopped responding" about a third of the way through. It had found 13 viruses, but had not done anything about them.
7. I installed AVG Free, updated all the definitions, etc., and ran a system scan. It found 13 viruses and the instructions indicated that I needed to restart my computer for the fix to take effect. I did this and then did a system scan and all 13 viruses were still there.
8. I called my ISP and they directed me to the Symantec site to get the tools to remove the four types of viruses on the computer. In my reading, I saw that Symantec instructed to disable the Restore function on my computer. I did that and rebooted. The Restore function is shut off/disabled.
9. I downloaded the four Symantec tools, but before running them all, I ran AVG Free again. This time, after the scan and the reboot, 11 of the viruses were gone (three types) and all that remained were the two files infected with Bugbear.
10. Symantec had two Bugbear tools. One just has Bugbear in the name and the other has Bugbearb in the name. Since my AVG Free screen indicated only Bugbear, I ran that tool first. The tool ran and indicated it could not find Bugbear on my computer.
11. I ran the Bugbearb tool and it indicated that it could not remove the virus and to start my computer in safe mode and run the tool again.
12. I started my computer in safe mode and ran the tool again. I got the exact same message - it could not remove the virus from my computer. I don't know if this is relevant, but even though I was in safe mode, the message directed me to restart my computer in safe mode and try again.
13. I called my ISP and at this point all they can recommend is taking it in to "John at Radio Shack" (small town) and have him repair it.
Anyway, if you've read through all that, please accept my sincere thanks.
Can anyone recommend any other tools before I have to be without my computer and spend money to have this done?
Thank you in advance for any help.
Sincerely,
Sadie
1. On 8/17, I downloaded from the Symantec site the 2005 version of their Norton virus protection.
-I updated the virus definitions (and everything else).
-I ran a full system scan and it found nothing wrong.
2. On 8/18, Norton updated the virus definitions again.
3. I noticed that Norton was updating every day and didn't think much of it, figuring that new viruses appear every day.
4. On 8/29, just on a whim, I opened Norton to check my status screen and it showed 8/18 as the last time the virus definitions were updated. I ran a live update (a couple of times) and was unable to update the virus definitions. Everything else updated fine.
5. I called my ISP and they recommended Panda and AVG Free.
6. I downloaded AVG Free, but before installing it, I tried to do a system scan at Panda. It "stopped responding" about a third of the way through. It had found 13 viruses, but had not done anything about them.
7. I installed AVG Free, updated all the definitions, etc., and ran a system scan. It found 13 viruses and the instructions indicated that I needed to restart my computer for the fix to take effect. I did this and then did a system scan and all 13 viruses were still there.
8. I called my ISP and they directed me to the Symantec site to get the tools to remove the four types of viruses on the computer. In my reading, I saw that Symantec instructed to disable the Restore function on my computer. I did that and rebooted. The Restore function is shut off/disabled.
9. I downloaded the four Symantec tools, but before running them all, I ran AVG Free again. This time, after the scan and the reboot, 11 of the viruses were gone (three types) and all that remained were the two files infected with Bugbear.
10. Symantec had two Bugbear tools. One just has Bugbear in the name and the other has Bugbearb in the name. Since my AVG Free screen indicated only Bugbear, I ran that tool first. The tool ran and indicated it could not find Bugbear on my computer.
11. I ran the Bugbearb tool and it indicated that it could not remove the virus and to start my computer in safe mode and run the tool again.
12. I started my computer in safe mode and ran the tool again. I got the exact same message - it could not remove the virus from my computer. I don't know if this is relevant, but even though I was in safe mode, the message directed me to restart my computer in safe mode and try again.
13. I called my ISP and at this point all they can recommend is taking it in to "John at Radio Shack" (small town) and have him repair it.
Anyway, if you've read through all that, please accept my sincere thanks.
Can anyone recommend any other tools before I have to be without my computer and spend money to have this done?
Thank you in advance for any help.
Sincerely,
Sadie